Outsource Fulfillment: How Do You Measure Outsourcing Success? 

Outsource fulfillment may not be the easiest things to measure. But there are key industry KPIs you can use to gauge success. You can also read more about outsourcing success in this article about Outsource Fulfillment Tips.

 

Outsource Fulfillment

Are your current outsource fulfillment efforts jogging along in the middle of the pack, or are they striding out in front – branding your company as a leader in customer experience? Do you even know how things are going? Or what kind of package your customers receive when they order from you?

 

Assuming all is OK isn’t the best business management tactic. And, besides, is OK really your goal? If your brand stands for excellence in product quality, shouldn’t your customer service live up to that, too? That requires a higher grade of service – the kind of personalized attention to detail we call “high touch” here at USA Fulfillment.

 

So is your outsource fulfillment delivering high touch?

Or something lesser? We’ve developed a quiz you can take to grade your current outsourcing efforts. It will help you assess (or re-assess) your company’s needs – as seen through your customers’ eyes. After all, they’re the ones you have to impress. Sure, you want a cost-effective fulfillment program, but wouldn’t you rather engage a fulfillment partner whose goal is to help your business grow, not just take orders and/or ship packages?

 

High touch fulfillment delivers it all:

• Customer care that’s friendly, knowledgeable, helpful, and available 24/7 via phone, email, or live chat
• Technology and human oversight that ensure order (and inventory) accuracy
• Swift order delivery
• Wow packaging that’s unmistakably branded and beautifully presented

 

Your customers are impressed, alright – from first contact to order receipt. That leads to increased sales and customer loyalty. That increases your short-term revenue as well as customer lifetime value. And that adds up to ROI your CFO will love.

 

It takes more than a quiz to get high touch

Here at USA Fulfillment, we do something few (if any) of our competitors do. We sit down with prospective customers and listen to your story. What drives your company, what sets your brand apart, what you need to elevate your outsource fulfillment to the highest level. Then we work with you to create a custom-tailored package of services, with performance levels set by you. We assume you’re shooting for exceptional. We know we are.

 

We’d love to talk about how we can help make your customer’s shopping experience extraordinary. Give us a call. Better yet, why not pay us a visit? There’s nothing we like better than giving visitors our Grand Tour. That’s because once you see for yourself what high touch looks like in person, you won’t accept anything less. Grade A+.