Customer Contact Services

Call Center Solutions

Call Center Services

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Call Center Companies

“I’m not sure outsourcing will work for us. We tried it before…and it didn’t work out.”

Your customers expect a seamless, easy ordering experience. Sadly, many call center companies cannot deliver that. Hook up with the right company, though, and you will not only please your customers, you’ll turn them into loyalists. You’ll sell more, too!

Welcome Home

If you’re looking for a company that embodies Customer Care, you’ve come to the right place. USA Fulfillment is different from typical call center companies by “Creating brand love”.

What sets us apart from other call center companies?

  • Friendly, knowledgeable professionals representing your company as professional.
  • Extremely low internal employee turnover rate so our team members know your company and your product. Our agents engage in conversations with your customers, providing trust and building loyalty for your brand.
  • High touch service in every way — for you and your customers.
  • PCI Level 1 certified and compliant to keep your customer credit card data secureCalls answered on average in 20 seconds or less
  • Abandon rate below 1.5% consistently
  • 24/7 Service available, onsite agentsDetailed, real-time reporting data so you can make better-informed business decisions

Not all call center companies are created equal. USA offers:

  • Turnkey solution from start to finish
  • Reliable, hassle-free customer experience for your customers
  • Simple, integrated end-to-end process from product ordering, through shipment and customer care.
  • Call recording and call monitoring
  • IVR options
  • Specialized call center.
  • Shipping or pick and pack services.

Want to increase the value of your customer base by tapping into our 30+ years of experience and insight to improve your customers’ experience?

With USA Fulfillment, you’ve come to the right place. Welcome home!

Contact us to have a conversation about your business needs or take our FREE Needs Assessment.

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WHAT OUR CLIENTS SAY

We needed a partner that could work side by side, to receive orders and customer payments, to handle credit card processing, to take customer service calls, and to fulfill our publications orders. The coordination is key and having a dedicated account manager has been crucial to our success. Partnership is a term that is loosely thrown around, but in USA Fulfillment, we have truly found a business partner.
Gary Lew, Physicians’ Desk Reference
© 2017 USA Fulfillment | 313 Talbot Blvd. Chestertown, MD 21620 | 800-777-8872