Why PCI?

With all the latest news about data breaches at K-mart, Home Depot, Target and other retailers, ecommerce merchants are more concerned than ever with protecting their customers.  A data breach can be damaging not only to your business but ruin your brand image.  Online retailers handle sensitive customer information like credit card information every day and it is mandatory that they become PCI Complaint.

The Payment Card Industry (PCI) is a set of requirements designed to make sure that all companies that process, store or transmit credit card information maintain a secure environment.  The organization was founded by American Express, Discover Financial Services, JCB International, MasterCard, and Visa Inc.  The PCI Data Security Standard specifies 12 requirements for compliance, organized into six groups; these 12 high level requirements have not changed since the inception of the standard.


6 Reasons To Outsource Your Contact Center

Running a successful business is not an easy task and most businesses do not have the resources or the staff to handle the amount of contact they receive from customers.  This is why a lot of businesses decide to outsource their calls, emails and live chat to a successful contact center.  While outsourcing any piece of your business is a daunting decision, many businesses find that this solution benefits the business as well as the consumer.  When you select a contact center, you are placing your trust in your new partner. Spend some time getting to know the people with whom you’ll be working. Call customer service and ask questions. In addition to gathering critical information on a potential partner, you’ll find out exactly how friendly, polite, efficient and effective your customer service could be.  Below you will find just a few of the benefits of outsourcing your contact center:


Is your Fulfillment Center High Touch?

  • Cultivate meaningful relationships
  • Build the client’s brand
  • Commit to a more personal touch
  • Offer state of the art services
  • Make ‘high touch’ part of your reputation

High Touch has been a buzzword in the ecommerce world for years now. Companies far and wide tout their strengths and expertise, staking claim to the best their industry has to offer. Among internet retailers it’s wise to ask, “Is my fulfillment center high touch?”


Could an FDA Audit put your Business in Jeopardy?

Could an FDA audit put your mission critical supply chain in jeopardy?

FDA-seizes-DMAA-containing-supplements-from-GNC-warehouse_dnm_homepageMany companies get an alarming wake-up call when FDA scrutiny lands on an unexpected business partner — their outsourced fulfillment company. Even after testing and manufacturing are done, fulfillment could be a vulnerable point in your supply chain. When did you last review your fulfillment company’s qualifications for storing and handling dietary supplements? What you don’t know could hurt you.


Guidelines for a Customer Friendly Returns Process

return-packagesMany online retailers do not realize the importance of a customer friendly returns policy for their ecommerce website.  An effective return policy not only increases brand loyalty for your brand, it can be the deciding factor when customer place orders on your website.

The latest comscore study states that “Compared to 2012, more consumers are looking at retailers’ return policies before making a purchase, emphasizing the increasing role of returns in driving purchasing decisions.”  Today, 66% of consumers review the retailers return policy prior to making the decision to purchase.  Here are a few of the things they look for:





USA Fulfillment Unveils New Era With A Fresh New Look

When Shirley Moore founded USA Fulfillment in 1983, her goal was to provide extra income for her family of eight. With her vision and the dedication of so many team members over the years, USA has become a trusted fulfillment and call center service providerUSAF_Logo_Tag_ALT_4C to small, medium and Fortune-500 companies over its 30+ year history. Her servant’s heart has paid rich dividends for clients, employees, and her stockholders alike. Knowing she had nurtured a dynamic management staff to continue what she started, Shirley retired in early 2014.

Shirley had two simple policies that were unique to operating USA. First, she wanted 100% employee ownership of the company. As she always says, “It’s our people that make the difference”. Second, she wanted to give God the glory for what He has accomplished at USA. To honor Him, she created the Windsor Foundation, which donates a percentage of USA revenues to fund ministries around the world.


Outsource and Save on Fulfillment Costs!

One of the biggest challenges an internet retailer faces is understanding their own costs when Fulfillment Companymanaging order fulfillment in-house. Those costs go far beyond labor expenses and facility leasing or purchase, and involve such major elements as insurance, order management and warehouse management technology, equipment, training, government regulations and compliance, data security, and business expertise. Consider these points for cost analysis: