Is your Fulfillment Center High Touch?

  • Cultivate meaningful relationships
  • Build the client’s brand
  • Commit to a more personal touch
  • Offer state of the art services
  • Make ‘high touch’ part of your reputation

High Touch has been a buzzword in the ecommerce world for years now. Companies far and wide tout their strengths and expertise, staking claim to the best their industry has to offer. Among internet retailers it’s wise to ask, “Is my fulfillment center high touch?”

Could an FDA Audit put your Business in Jeopardy?

Could an FDA audit put your mission critical supply chain in jeopardy?

FDA-seizes-DMAA-containing-supplements-from-GNC-warehouse_dnm_homepageMany companies get an alarming wake-up call when FDA scrutiny lands on an unexpected business partner — their outsourced fulfillment company. Even after testing and manufacturing are done, fulfillment could be a vulnerable point in your supply chain. When did you last review your fulfillment company’s qualifications for storing and handling dietary supplements? What you don’t know could hurt you.

Guidelines for a Customer Friendly Returns Process

return-packagesMany online retailers do not realize the importance of a customer friendly returns policy for their ecommerce website.  An effective return policy not only increases brand loyalty for your brand, it can be the deciding factor when customer place orders on your website.

The latest comscore study states that “Compared to 2012, more consumers are looking at retailers’ return policies before making a purchase, emphasizing the increasing role of returns in driving purchasing decisions.”  Today, 66% of consumers review the retailers return policy prior to making the decision to purchase.  Here are a few of the things they look for:

USA Fulfillment Unveils New Era With A Fresh New Look

When Shirley Moore founded USA Fulfillment in 1983, her goal was to provide extra income for her family of eight. With her vision and the dedication of so many team members over the years, USA has become a trusted fulfillment and call center service providerUSAF_Logo_Tag_ALT_4C to small, medium and Fortune-500 companies over its 30+ year history. Her servant’s heart has paid rich dividends for clients, employees, and her stockholders alike. Knowing she had nurtured a dynamic management staff to continue what she started, Shirley retired in early 2014.

Shirley had two simple policies that were unique to operating USA. First, she wanted 100% employee ownership of the company. As she always says, “It’s our people that make the difference”. Second, she wanted to give God the glory for what He has accomplished at USA. To honor Him, she created the Windsor Foundation, which donates a percentage of USA revenues to fund ministries around the world.

Outsource and Save on Fulfillment Costs!

One of the biggest challenges an internet retailer faces is understanding their own costs when Fulfillment Companymanaging order fulfillment in-house. Those costs go far beyond labor expenses and facility leasing or purchase, and involve such major elements as insurance, order management and warehouse management technology, equipment, training, government regulations and compliance, data security, and business expertise. Consider these points for cost analysis:

Researching Reputation

Your company’s reputation is staked to the performance of the fulfillment company you select. When your fulfillment company provides inferior customer service or fails to deliver an order on time, it reflects poorly on you. Read testimonials, customer reviews and consumer advocacy forums before you commit. When you partner with the right fulfillment company, its reputation should enhance yours.

Finding The Right Fulfillment Partner For Your Small Business

As a small business owner, you know how tough it is to compete in the current business climate. The right fulfillment company functions as a partner in weathering this climate. With a qualified fulfillment partner, you’ll receive the kind of warehousing Fulfillment Companyservices, customer support and shipping reliability that allow you to compete with much bigger companies. Still, in order to get the most out of your partnership, you must choose the fulfillment company best suited to meet your needs. Below are some tips on how to find the right fulfillment company for your small business: