What’s News at USA

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Did You Beat the Dimensional Weight Deadline?  

Posted by on Wednesday, January 21st, 2015 @ 3:01 pm



The dimensional weight deadline has passed. UPS put its new volume-based shipping calculations into effect December 29, 2014. FedEx Ground has applied dimensional weight pricing to all shipments starting January 1, 2015. Are you feeling the pinch!?

Everyone’s under pressure

The dim weight change means your shipping costs could increase by 40 percent or more. E-commerce retailers who sell bulky items or small products that require specialized or protective packaging may be hit especially hard. Shoppers may feel the switch too. Customers have come to expect shipping-based incentives and price increases can change their behavior dramatically.

Our expert action plans are personalized

At USA Fulfillment, we’ve been helping clients beat the rate change since the first dim weight announcement. Our experts analyze each client’s requirements individually, compare carriers, and set up a postage matrix to automatically match the best shipping option to each package. Plus, our relationships with the major carriers and combined customer volume results in money-saving rates.

It’s your move

Have you considered your own response?  Check out our Dim Weight Diet and more cost-cutting tips in our new white paper, How to Beat Dimensional Weight Pricing. Request it here.

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USA Fulfillment Unveils New Era With A Fresh New Look

Posted by on Thursday, January 8th, 2015 @ 9:03 pm



When Shirley Moore founded USA Fulfillment in 1983, her goal was to provide extra income for her family of eight. With her vision and the dedication of so many team members over the years, USA has become a trusted fulfillment and call center service providerUSAF_Logo_Tag_ALT_4C to small, medium and Fortune-500 companies over its 30+ year history. Her servant’s heart has paid rich dividends for clients, employees, and her stockholders alike. Knowing she had nurtured a dynamic management staff to continue what she started, Shirley retired in early 2014.

Shirley had two simple policies that were unique to operating USA. First, she wanted 100% employee ownership of the company. As she always says, “It’s our people that make the difference”. Second, she wanted to give God the glory for what He has accomplished at USA. To honor Him, she created the Windsor Foundation, which donates a percentage of USA revenues to fund ministries around the world.

The new Board of Directors is primarily an elite group of long-term employees that have grown up with “Mrs. Shirley”. Their direction was clear from the beginning: Keep her values of running the company intact and always focus on serving our clients beyond their expectations. The Board has extended ownership to more employees, making 21% of our full-time employees part owners of USA. They increased the financial support to the Windsor Foundation in 2014. Finally, they have put heavy emphasis on improving the current programs of their loyal client base.

The new USA combines the personal touch of a family business with the industry leading technology, quality, and automation solutions of a big company. USA is PCI Level-1 certified to handle all aspects of eCommerce credit card processing, ISO 9001:2008 certified showing commitment to continuous process improvements, and FDA-registered to show its commitment to the dietary supplement and food industries. With a 24/7 call center onsite versed in customer service, up sells and cross sells, USA is a one-stop shop for thriving eCommerce companies looking to grow. For more information on USA’s services or to engage one of their solutions experts, visit www.usafill.com.

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Outsource and Save on Fulfillment Costs!

Posted by on Saturday, November 15th, 2014 @ 4:09 pm

One of the biggest challenges an internet retailer faces is understanding their own costs when Fulfillment Companymanaging order fulfillment in-house. Those costs go far beyond labor expenses and facility leasing or purchase, and involve such major elements as insurance, order management and warehouse management technology, equipment, training, government regulations and compliance, data security, and business expertise. Consider these points for cost analysis: (more…)

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Researching Reputation

Posted by on Friday, September 5th, 2014 @ 11:32 am

Your company’s reputation is staked to the performance of the fulfillment company you select. When your fulfillment company provides inferior customer service or fails to deliver an order on time, it reflects poorly on you. Read testimonials, customer reviews and consumer advocacy forums before you commit. When you partner with the right fulfillment company, its reputation should enhance yours.

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Finding The Right Fulfillment Partner For Your Small Business

Posted by on Friday, September 5th, 2014 @ 9:24 am

As a small business owner, you know how tough it is to compete in the current business climate. The right fulfillment company functions as a partner in weathering this climate. With a qualified fulfillment partner, you’ll receive the kind of warehousing Fulfillment Companyservices, customer support and shipping reliability that allow you to compete with much bigger companies. Still, in order to get the most out of your partnership, you must choose the fulfillment company best suited to meet your needs. Below are some tips on how to find the right fulfillment company for your small business: