Many online retailers do not realize the importance of a customer friendly returns policy for their ecommerce website. An effective return policy not only increases brand loyalty, it can be the deciding factor when your customers place orders on your website.
The latest comscore study states that “Compared to 2012, more consumers are looking at retailers’ return policies before making a purchase, emphasizing the increasing role of returns in driving purchasing decisions.” Today, 66% of consumers review the retailers return policy prior to making the decision to purchase.
Here are a few of the things they look for:
- The ability to return in store – Many customers desire the added benefit of being able to return an online purchase to their local store. For them this reduces the stress of having to mail an item back to the retailer.
- Timeline – Make sure you clearly state the timeframe acceptable for consumer returns. The standard timeframe is 30-60 days.
- Free return shipping – There’s nothing worse, from a customer’s standpoint, than receiving a product you don’t like only to find out that you have to come out of pocket to send it back. Many customers will not pay to return a product they are unsatisfied, they just won’t order from you in the future.
- Provide the Return Label – If you are going to ask your customers to assume financial responsibility for returned items, make sure this is clearly spelled out inside your policy. Provide a pre-printed return label and deduct return costs from the refund.
- Clearly stated return policy – Make sure your return policy is clear and concise. Use simple terms that are easy to understand, this will eliminate the confusion and frustration of an unclear policy.
To learn why major brands trust USA Fulfillment with their returns management, and how USA Fulfillment can protect your company’s products and reputation, contact a solutions expert today.
Natural Products Expo West is fast approaching and we’re sure you are as excited as we are.
This year’s expo promises to be a nice mix of fun, work and social time
with 200 more exhibitor’s than previous years and lots of networking opportunities.
As members of the Natural Products Association,
we always enjoy meeting professionals in the industry
and we are looking forward to this year’s expo.
If you have any questions regarding your supply chain,
please reach out to us at 800.777.8872 or firstname.lastname@example.org.
We would love to stop by your booth and introduce ourselves.
Turning your customers into your best brand advocates – one shipment at a time!
Member Natural Products Association
A safe workplace focuses on the employees; their health and well-being. USA has an active Safety Committee, comprised of members from various departments, for the purpose of identifying and offering solutions to possible hazardous conditions throughout their facility. USA publishes an internal newsletter and holds training sessions to promote safe practices and avoid potential issues. Recently, USA contracted Safety Consultant Roy Blades of SSEI to audit the Maryland facility. Mr. Blades spent 27 years as a Compliance Officer for the Maryland Occupational Safety and Health (MOSH) division. “USA Fulfillment has a state-of-the-art facility and is ahead of the curve in its compliance to the regulations,” remarks Blades. “They are clearly committed to a safe environment for their employees.”
A safe workplace is nothing new for USA. Signs are posted as reminders for many safe practices, eye wash stations are centralized, no smoking areas, and no cell phone use in the building. USA utilizes standard operating procedures (SOP’s) to perform the various tasks within their facility. Lines have been painted in the high forklift traffic areas as a precaution to pedestrians. Injuries can be very costly and painful which is why the focus continues to be on the employees and their awareness of all possible hazards.
The dimensional weight deadline has passed. UPS put its new volume-based shipping calculations into effect December 29, 2014. FedEx Ground has applied dimensional weight pricing to all shipments starting January 1, 2015. Are you feeling the pinch!?
Everyone’s under pressure
The dim weight change means your shipping costs could increase by 40 percent or more. E-commerce retailers who sell bulky items or small products that require specialized or protective packaging may be hit especially hard. Shoppers may feel the switch too. Customers have come to expect shipping-based incentives and price increases can change their behavior dramatically.
Our expert action plans are personalized
At USA Fulfillment, we’ve been helping clients beat the rate change since the first dim weight announcement. Our experts analyze each client’s requirements individually, compare carriers, and set up a postage matrix to automatically match the best shipping option to each package. Plus, our relationships with the major carriers and combined customer volume results in money-saving rates.
It’s your move
Have you considered your own response? Check out our Dim Weight Diet and more cost-cutting tips in our new white paper, How to Beat Dimensional Weight Pricing. Request it here.
When Shirley Moore founded USA Fulfillment in 1983, her goal was to provide extra income for her family of eight. With her vision and the dedication of so many team members over the years, USA has become a trusted fulfillment and call center service provider to small, medium and Fortune-500 companies over its 30+ year history. Her servant’s heart has paid rich dividends for clients, employees, and her stockholders alike. Knowing she had nurtured a dynamic management staff to continue what she started, Shirley retired in early 2014.
Shirley had two simple policies that were unique to operating USA. First, she wanted 100% employee ownership of the company. As she always says, “It’s our people that make the difference”. Second, she wanted to give God the glory for what He has accomplished at USA. To honor Him, she created the Windsor Foundation, which donates a percentage of USA revenues to fund ministries around the world.
The new Board of Directors is primarily an elite group of long-term employees that have grown up with “Mrs. Shirley”. Their direction was clear from the beginning: Keep her values of running the company intact and always focus on serving our clients beyond their expectations. The Board has extended ownership to more employees, making 21% of our full-time employees part owners of USA. They increased the financial support to the Windsor Foundation in 2014. Finally, they have put heavy emphasis on improving the current programs of their loyal client base.
The new USA combines the personal touch of a family business with the industry leading technology, quality, and automation solutions of a big company. USA is PCI Level-1 certified to handle all aspects of eCommerce credit card processing, ISO 9001:2008 certified showing commitment to continuous process improvements, and FDA-registered to show its commitment to the dietary supplement and food industries. With a 24/7 call center onsite versed in customer service, up sells and cross sells, USA is a one-stop shop for thriving eCommerce companies looking to grow. For more information on USA’s services or to engage one of their solutions experts, visit www.usafill.com.