Call Centers In USA: How to Hire Call Centers In USA

Here’s how to hire professional call centers in USA…

Finding Call Centers In USA

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American companies learned the hard way that customers want to speak to call center agents they can easily understand. Irritating customers with a frustrating purchasing experience is simply not a sound long-term business practice. And so the tide has turned — offshoring is out, on-shoring is back. But if price isn’t the only criterion, how do you go about hiring call centers in the USA?

Look for services and service levels that will impress your customers

There are plenty of call centers in the USA that can’t live up to that standard, but you’re going for a better customer experience, right? Why not go for the best? Your customers will definitely notice. That’ll buff up your brand image and encourage repeat sales. Now we’re talking.

Look for details such as:

• Round-the-clock operations that let customers order whenever they want.
• Friendly call center professionals who have the training and experience to help customers order wisely and love their choices. (Hint: low employee turnover is a solid indicator of quality, well-treated personnel – exactly the people you want representing your company.)
• Unwavering dedication to high touch customer care – a customer-first orientation that leaves no detail overlooked.
• PCI Level 1 certification and compliance – after all, your customers care about their privacy and the safety of their personal information as much as you care about protecting your company’s proprietary data.
• Metrics that prove exceptional service – calls answered in 20 seconds or less, with an abandon rate below 1.5%.
• Secure, 24/7 access to your reporting data, not just monthly reports.

Look for a company that will impress you, too

Fulfillment that wows your customers brings results that are sure to wow your company, too. But you should also get other business-building benefits, such as:

• Call monitoring and call recording, to support continuous improvement.
• Comprehensive fulfillment services that seamlessly follow-up on call center operations. When you hire call centers in the USA, you should also get co-located inventory warehousing, pick and pack, and shipping operations. All fully integrated to ensure speed and accuracy, all the way to your customer’s door.

Greater accuracy save you money by reducing costly returns. Both speed and accuracy boost your brand image, because customers love it when you get things right the first time.

Look for a company you can contact as easily as your customers can

You need more than call centers in the USA, you need a working partner. Look for people that want to meet you in person and see your operation first-hand. People that want you to visit their place, too, to meet their customer care agents and see their facilities first-hand.

At USA Fulfillment, we’re 100% USA — employee-owned and East Coast-located. We offer turnkey end-to-end solutions, and we’d love to meet you.

Don’t just choose any inbound call centers. See how these Inbound Call Centers and Call Center Services can benefit you AND your customers!