What’s A “High-Touch” Fulfillment Center? What does it mean when a fulfillment center is “high touch”? It means they are obsessed with every detail of your customer’s experience throughout the fulfillment process. High touch is a value-based, customer-centric philosophy that permeates the organization’s culture. Some fulfillment centers say they offer high touch services, but it […]
Using Your Fulfillment Center As A Branding Tool Use your fulfillment center as a branding tool. After all, your fulfillment and call centers are an extension of your brand. Jay Stamerro, from USA Fulfillment, states it like this: “Our fulfillment center fills requests from our customers using multiple channels, and every single contact gets their […]
Ensure Your Fulfillment Company Is Environmentally Friendly Environmental sustainability has become an important guiding principle for today’s forward-thinking businesses. At USA, we believe your fulfillment company should take environmental stewardship to heart. Advocacy and “talking the talk” are a good start, but what about their day-to-day operations? Do they put their words into […]
“High-Touch” Service Is True Fulfillment Service Talk is cheap. If you’re looking for a fulfillment service that goes above and beyond, good for you. But be on the lookout for companies that don’t – or can’t – back up their promises by actually delivering the extraordinary experience your customers expect. If your brand stands […]
Fulfillment Services Your brand is not exactly like any other. So why would you settle for fulfillment services that are just like any other? One size fits all really means it won’t be a good fit — at all. Yet the services provided by most companies are predictable, standardized fare. Your customers expect personalized, all-about-them […]
Fulfillment Warehouse Security Fulfillment warehouse security is a hot topic. And it should be. All fulfillment warehouse security priorities are not equal. One of the biggest concerns company executives have about outsourcing fulfillment is security. You’re trusting a third party with your inventory, proprietary company information and confidential customer data. That is a tremendous […]
High Touch Fulfillment Companies Deliver a Superior Customer Experience In our last blog, we talked about sales lift. We noted that fulfillment companies who deliver exceptional customer experiences are able to deliver correspondingly exceptional sales enhancement and customer loyalty. We call that kind of outstanding customer experience “high touch.” For the best […]
Choose A Fulfillment Company That Is Full Service Think about it… You can choose a fulfillment company. You can choose a fulfillment company offering fulfillment services. Or you can choose a full-service fulfillment company. Choosing a Full-Service Fulfillment Company Why would you even consider hiring a company that cannot give you everything you need? The point […]
Value-Based Fulfillment House Pricing What does your company’s fulfillment program say about your brand? Are your customers getting the value they expect – the experience you know they deserve? If quality customer experience matters to your company, you have to keep value in mind when considering fulfillment house pricing. Welcome to high […]
Choosing a State-of-the-Art Fulfillment Center Outsourcing should bring your company significant efficiencies. That means your fulfillment partner has to have a comprehensive state-of-the-art fulfillment center – equipment, processes and people all working together harmoniously to serve your customers. How do you know if the fulfillment center you’re considering (or already using, for that matter) has truly state-of-the-art […]
