Entries by Scott Miller

Choosing Among the Best Order Fulfillment Companies

  Best Order Fulfillment Companies Choosing an order fulfillment company can be daunting. There are a lot of company to pick from. In some ways they all seem alike, but they are not. Especially if your company and customers demand exceptional service instead of just-OK fulfillment. Or if you’re in an industry such as health […]

So Many eFulfillment Centers. But So Few Great Ones

  eFulfillment Centers   How Do You Find Great eFulfillment Centers? Your company has worked diligently to create a brand that’s synonymous with the highest quality. It shows in your products, and it shows in the way you care for your customers. But not every company adheres to your standards. In fact, most do not. […]

Is Your Fulfillment Company “High Touch?” It Should Be

Is Your Fulfillment Company “High Touch?” It Should Be Fulfillment Company That Is “High Touch” Performs Better   Almost every fulfillment company out there claims to offer great service. They say it because they know that’s what you want to hear. They’re hoping you won’t look too closely, though, because the reality is that truly […]

Grade Your Current Fulfillment Center Partner

Fulfillment Center Partners Need To Be Evaluated   But How Do You Score Your Current Fulfillment Center Partner?   Not every fulfillment center partner earns an A from their clients. Or 5 stars. Not by a long shot. How you grade your current fulfillment partner depends on your criteria and your business goals. Whatever the details, […]

5 Solutions Inbound Call Center Companies Provide

  Inbound Call Center Companies: 5 Services You Need From Your Outsourcing Partner   Not all Inbound Call Center Companies Are Equal   Not all inbound call center companies are equal. The services they offer may be somewhat different, especially when it comes to willingness to custom-tailor their work for you. They may be located […]

e-Fulfillment Requires These 3 Things

  e-Fulfillment       Technically, e-fulfillment doesn’t require anything more than an automated order capture system, mostly-automated warehouse/pick and pack operation, and a shipping department to box up the products and send them out the door. Boom, boom, boom. Done.   But let’s be honest here. Don’t you want just a little bit more […]

Pick and Pack Fulfillment – Automation + People = Success

Pick Pack Fulfillment   Pick and Pack Fulfillment Requires Automation AND People!     Pick and Pack: Ever since the Industrial Revolution, men and machines have worked side by side in production facilities to create and distribute goods. Today, we have companies that specialize solely on the distribution side, providing third party pick and pack […]