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Order Fulfillment Services

“We need help. Our call center is dropping the ball and our shipping department can’t seem to keep up.”

You can rest easy when you partner with USA Fulfillment to handle your order fulfillment services. We do not simply pick, pack, slap a label and ship orders. We build customer relationships that help you increase sales. We can do that because we are consummate professionals, focused on “high touch“– making every aspect of your customers’ experience extraordinary.

We offer all of these order fulfillment services:

  • Multi-channel integrated solutions for ecommerce, B2C and B2B
  • Kitting and assembly
  • Gift wrap
  • Custom pack-outs / bulk distributions
  • Returns processing
  • Lot #/expiration date tracking
  • Serial number tracking
  • Electronic data interchange (EDI)
  • Logistics/reverse logistics
  • Warehousing

Our order fulfillment services take quality to the highest level:

  • Full service 24/7 US-based contact center
  • Same day order processing
  • 100% order accuracy
  • 99.92% inventory accuracy
  • Fully integrated warehouse automation
  • Seamless integration with shopping carts
  • Level 1 PCI Certified
  • 9001:2008 ISO Certification
  • FDA registered facility
  • Strategic East coast location reaches 70% of US customers in 1-3 days
  • Continuous evaluation of our own performance to improve our service levels

At USA, we take pride in the order fulfillment services we offer and the extra care we give every task. We strive to be the best-of-the-best and look to partner with like-minded companies who take pride in their brand and truly have the best interests of their customers at heart. Maybe that’s you?

To learn more about our Contact Center Solutions or Fulfillment Services let’s connect! Contact us and we can discuss designing a custom, comprehensive solution to address your specific fulfillment and customer service needs. Or, take a Needs Assessment to evaluate your current fulfillment efforts and to identify opportunities for improvement.

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We needed a partner that could work side by side, to receive orders and customer payments, to handle credit card processing, to take customer service calls, and to fulfill our publications orders. The coordination is key and having a dedicated account manager has been crucial to our success. Partnership is a term that is loosely thrown around, but in USA Fulfillment, we have truly found a business partner.
Gary Lew, Physicians’ Desk Reference