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Order Fulfillment Services

“We need help. Our call center is dropping the ball and our shipping department can’t seem to keep up.”

You can rest easy when you partner with USA Fulfillment to handle your order fulfillment services. We do not simply pick, pack, slap a label and ship orders. We build customer relationships that help you increase sales. We can do that because we are consummate professionals, focused on “high touch“– making every aspect of your customers’ experience extraordinary.

We offer all of these order fulfillment services:

  • Multi-channel integrated solutions for ecommerce, B2C and B2B
  • Kitting and assembly
  • Gift wrap
  • Custom pack-outs / bulk distributions
  • Returns processing
  • Lot #/expiration date tracking
  • Serial number tracking
  • Electronic data interchange (EDI)
  • Logistics/reverse logistics
  • Warehousing

Our order fulfillment services take quality to the highest level:

  • Full service 24/7 US-based contact center
  • Same day order processing
  • 100% order accuracy
  • 99.92% inventory accuracy
  • Fully integrated warehouse automation
  • Seamless integration with shopping carts
  • Level 1 PCI Certified
  • 9001:2008 ISO Certification
  • FDA registered facility
  • Strategic East coast location reaches 70% of US customers in 1-3 days
  • Continuous evaluation of our own performance to improve our service levels

At USA, we take pride in the order fulfillment services we offer and the extra care we give every task. We strive to be the best-of-the-best and look to partner with like-minded companies who take pride in their brand and truly have the best interests of their customers at heart. Maybe that’s you?

To learn more about our Contact Center Solutions or Fulfillment Services let’s connect! Contact us and we can discuss designing a custom, comprehensive solution to address your specific fulfillment and customer service needs. Or, take a Needs Assessment to evaluate your current fulfillment efforts and to identify opportunities for improvement.

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Fulfillment Center SOLUTIONS

eCommerce Fulfillment

Fulfillment Warehouse

Shipping Fulfillment Services

WHAT OUR CLIENTS SAY

We work at a fast pace to keep up with the growth of our business so that we are always one step ahead of our competition and over delivering to our customers. USA Fulfillment has not only been able to keep up with our demand, but has become an vital part of our success. On one occasion, we made a commitment to our customers that needed to have a package for a big event and there had been some issues with our shipment arriving on time. USA flew down an employee to meet me in Charleston to hand deliver this shipment. This was by far the best customer service I had ever seen and speaks volumes for who USA is and what they stand for. They truly are a partner in our business.
Sean, Apparel/Accessories Industry