eFulfillment Services

“We need a company that will “wow” our customers, not just fill in forms and send out boxes.”

Why be resigned to “decent” eFulfillment Services, when you can have amazing end-to-end service that delivers an equally amazing customer experience? The kind of high touch experience that turns customers into long-term loyalists? That’s what you get when you partner with USA Fulfillment.

We offer all of these eFulfillment services:

  • Integrated multi-channel integrated for ecommerce, B2C and B2B
  • Customized pack-outs and bulk distributions
  • Kitting and assembly
  • Gift wrap
  • Returns processing
  • Llot #/expiration date tracking
  • Serial number tracking
  • Electronic data interchange (EDI)
  • Logistics and reverse logistics
  • Warehousing and inventory management

But it’s the high touch details that set our eFulfillment services apart:

  • Full service 24/7 US-based contact center
  • 100% order accuracy
  • 92% inventory accuracy
  • Fully integrated warehouse automation
  • Seamless integration with shopping carts
  • Level 1 PCI Certified
  • 9001:2008 ISO Certification
  • FDA registered facility
  • Strategic East coast location reaches 70% of US customers in 1-3 days
  • Continuous evaluation of our own performance to improve our service levels

At USA, we take pride in the eFulfillment services we offer and the care and concern we bring to every task. “Satisfactory” is not OK with us, because we want to deliver only the best. If you’re a like-minded company that takes pride in your brand and has the best interests of your customers at heart, let’s talk.

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As the owner of a firm dedicated to customer-centric marketing for brands I represent, I knew I needed a contact center that had a similar focus. In 20 years of working with the team at USA Fulfillment, one thing has not changed: the high touch conversation that takes place with the customer. The “conversational” exchange, in lieu of a scripted response, has positively impacted the lifetime value of our customers.
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© 2017 USA Fulfillment | 313 Talbot Blvd. Chestertown, MD 21620 | 800-777-8872