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Customer Contact Services

“USA fills requests from our customers via multiple channels, and every single contact receives their amazing high-touch service. No wonder we get such great reviews.”

At USA Fulfillment, we take a holistic approach to customer contact services. We know your biggest concern is quality. You’re relying on our Customer Care Pros to represent your brand to prospects and customers. We take that seriously.

Outsourcing customer contact services can be a scary proposition with some outsourced call centers. That is, it can be scary if you choose the wrong partner. Working with USA Fulfillment’s seasoned veterans should bring you peace of mind. We have you covered in every detail, with our “patented” high touch service.

No, it’s not really patented, but our dedication to providing high touch service in every way certainly sets us apart from other companies. Our goal is to impress your customers on your behalf. We do that very well – on the phone, via email or even live chat.

24/7 US-Based Customer Contact Services

USA Fulfillment specializes in inbound sales and extraordinary customer service. We can help you increase brand loyalty by building long-term customer relationships that result in higher lifetime customer value. We’ll help you design a custom-tailored contact center program featuring service levels that surpass industry standards and “wow” level customer experience.

How can we do that?

  • Our speed of answer averages 20 seconds, while the industry norm is 30 seconds.
  • Our abandoned call rates are less than 1.5%, while the industry norm is 3%.
  • Our agents undergo rigorous brand training and we maintain product stores so our agents have first-hand knowledge of your products.
  • We treat your customers with the same passion and pride you have in your brand.
  • Unlike other contact centers, USA has a very low agent attrition rate. That translates to more knowledgeable and experienced agents ready to take care of your customers.
  • We aren’t just knowledgeable, we’re nice.

USA Fulfillment is 100% employee owned.

When your business grows and thrives, ours does, too. So we treat your customers with the same dedication and personalized attention we give our own clients – quality-focused companies like yours. We think that’s the ultimate in customer contact services. When you do business with us, we think you’ll agree.

Contact us today to learn more about how our customer contact services will bring added value & loyalty from your customer base.

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WHAT OUR CLIENTS SAY

We needed a partner that could work side by side, to receive orders and customer payments, to handle credit card processing, to take customer service calls, and to fulfill our publications orders. The coordination is key and having a dedicated account manager has been crucial to our success. Partnership is a term that is loosely thrown around, but in USA Fulfillment, we have truly found a business partner.
Gary Lew, Physicians’ Desk Reference